Training

Product Consultant

Kochi, Kerala   |   Full Time

Opportunity.

Linways is the fastest growing technology company working on a mission to improve the way the world is learning with the help of technology. 

We are now looking for product consultants to manage and assure the quality of our product and create healthy relationships with our customers while helping them. This will be a 2 in 1 role that demands key insights from customers and strict guidelines in quality.

Do you want to be a part of our team to ensure that Linways keeps its ‘best quality’ promise across all its products? Do you find excitement in interacting with customers and helping them to provide and experience a high-quality education? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? If the answer to the above questions is a resounding YES, read on!

 

Job description.

Product consultants will work closely with the Engineering Team and Customers. The feedback from our customers is priceless for us, and the consultants will have to gather that for the company. He/She should be able to act as a liaison to provide product support, configure Linways products as per the customer's requirements, and resolve any problems or need for clarifications that our clients might face with accuracy and efficiency. The product consultants should be genuinely excited to help our customers and is expected to have patience, empathy, and passionate communication skills.

Other natural skills such as problem-solving ability, would be considered as an added advantage. He/She must be confident at troubleshooting and should be ready to investigate if there isn’t enough information to resolve the problem. Our ideal candidate will be responsible for conducting tests before product launches to ensure the product runs smoothly and meets with the needs of our clients while being best in quality.

The goal is to assure and ensure the high quality of our products and services aiming for the long-term success of our business and our customers.

Desired Profile

  • Preference for any of these bachelor’s/master's degree: BCA/MCA, B.Tech/M.Tech, BBA/MBA, M.Sc.
  • Problem-solving ability.
  • Excellent communication, writing, and presentation skills.
  • Should be excited to help customers.
  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters with the appropriate attitude.

Roles and responsibilities.

  • Learn Linways’ products and stay up-to-date with its latest features,
  • Product testing,
  • Inform our customers about new features, and provide training,
  • Identify and assess our customers’ needs to achieve satisfaction,
  • Build sustainable relationships of trust through open and interactive communication,
  • Provide accurate, valid, and complete information to users and configure Linways’ products,
  • Handle complaints, provide appropriate solutions, and alternatives within the time limits, and follow up on them to ensure customer satisfaction,
  • Keep records of customer interactions, process customer accounts, and file documents,
  • Follow communication procedures, guidelines, and policies.

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